Support

Reach the developers when something isn't working. Messages are emailed directly and you'll be CC'd so you have a copy in your own inbox.

Before submitting — quick checks that often resolve the issue faster than a ticket:

LED behavior unfamiliar? Check the LED Reference in the Device Manual.
SD card / boot loop? Reformat the card as exFAT and try again.
BLE not appearing? Confirm steady (not flashing) blue LED; web requires Chrome or Firefox.
Charging not starting? Try a different USB-C cable — many are charge-only.

Submit a request

Subject *

Category *

Severity *

Device serial (optional)

Firmware version (optional)

Description *— what happened, what you expected, and any LED states you observed

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Your message will be sent to the developers. You'll be CC'd at the email address on your account.